Please know that we take your concerns seriously and we'll immediately initiate an investigation on the issues you raised. Also, we deeply apologize for the discomfort caused by the noise from ongoing construction. We are regretful for any mess this may have caused. Your comments about the shower door and the water mishap are concerning and this is something we certainly do not want our valued guests to experience.

As for the missing amenities like a mini fridge and a coffee maker, we sincerely apologize for this oversight. It is truly unfortunate that your room view was a concrete wall, and the natural light was insufficient.

We sincerely apologize for the inconveniences you and your companion faced during the stay at our hotel due to the factors you mentioned. Best Regards, Mona Guest Experience MGM Resorts Internationalĭear Uninitialized, Thank you for sharing your feedback with us. Once again, thank you for your significant feedback and we hope you will give us the opportunity to better serve you in the future. Your feedback is greatly valued, and we assure you that appropriate measures will be taken to improve the situation in the areas you mentioned. We value the culinary experience of our guests highly and regret that we fell short. Regarding our food options, we're disheartened to hear that they were unable to meet your standards.

Also, we've noted your concern about the lack of information regarding our elevator system that requires a physical key for operation we'll ensure that we make this information more accessible and apparent. We understand that these elements played a significant role in your overall experience, and for that, we are truly sorry. We apologize for the difficulties you encountered with our elevators and layout. It is through feedback like yours that we are able to continually improve our evaluation and better our services. Dear M K, Thank you for sharing your insights and comments about your recent stay at our hotel.

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